How do I get in touch?
Please use our contact us section and form
Please note, we can't always reply immediately so please be patient.
What is your production time?
Each item is handmade to order meaning they are constructed from start to finish and thoroughly quality checked. This can take up to 14 days before being posted to you. Please note that this production time can vary during busy and quiet periods. You will receive a dispatch email once your item has been made and posted. Please note garments do not take 14 days to make, this lead time is due to the volume of orders we recieve
What if I need my swimwear sooner?
We understand that every purchase we receive is a priority and we work on a 'first come, first served' basis. We understand the wait for a purchase is often greatly anticipated, but we promise it will be worth the wait! If you need your swimwear urgently, please feel free to email us but we cannot guarantee a rush service.
Can I modify/cancel my order?
If you have made a mistake on your order please email us immediately, within 1 working day to change this. You can do this via email or direct messaging our Instagram account. Please note, we can't always reply immediately so please be patient.
Do you offer refunds or exchanges?
Pear Swimwear is a customized service and we struggle to re-sell your items which have been made to specific choices and sizes. Please make sure all sizing and colour combo's you have made have been thoroughly checked and carefully chosen to avoid this. We offer refunds for faulty items only, within a 14 day period of your dispatch email being sent. If there is a problem with the sizing or selection of your chosen swimsuit, we can alter your swimwear to suit or offer an exchange, also within a 14 day period of your dispatch email being sent. Please note we cannot offer any refunds or exchanges after this 14 day period.
Where do you deliver to?
Right now we only deliver throughout the UK - we are hoping to change this soon!
How do I wash my swimwear?
We recommend hand washing your items in a warm wash with detergent. Items should be laid flat to dry to avoid creasing.
Do not tumble dry and do not bleach.